Returns & Exchanges

At Mokwheel Ebikes, we want you to ride with confidence. If you are not completely satisfied with your purchase, you can return your e-bike or accessories within 14 days of delivery in their original, unused condition.

1

Initiate Your Request

Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the e-bike in its original factory packaging, ensuring all components, manuals, and chargers are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label to the box and drop it off at the designated carrier location; please note that return shipping costs may apply.

4

Inspection and Refund

Once our technicians inspect the returned item for damages or wear, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing